FAQ
Membership Program
No, it's free to join Tim Rewards!
Our membership tiers are Red Tier and Gold Tier. Upon successful registration, you will automatically be enrolled in our Red Tier membership. To upgrade to our Gold tier and unlock premium benefits, spend a total of $250 (excluding discounts) within a 12-month period.
Your membership for Gold Tier will be valid for 12 months.
Your spending will be calculated and adjusted based on the latest 12-month period. Retain your Gold Tier membership by spending a total of $250 (excluding discounts) in the latest 12-month period.
Example: If you become a member on August 1, 2023 and accumulate 250 points to qualify for Gold Tier by 1 December, 2023, earn 250 points before November 30, 2024 to maintain your Gold Tier membership.
Reward Points
Points are the base unit of Tims Rewards. Tims Rewards members earn 1 Point for every $1 they spend on an eligible purchase.
You earn 1 Point for every Singapore dollar you spend when you make an eligible purchase. Transaction value will be rounded down to the closest dollar i.e. If your transaction is $9.90, you will earn 9 points.
Points cannot be exchanged or transferred between accounts in Singapore, Malaysia, and Indonesia.
Unused Tims Rewards Points expire 12 months after the calendar month that they were earned i.e. the Points you earned in March 2022 will expire at the end of March 2023.
To check your Tims Rewards Points balance, simply download the Tims app, click on "My Account" to view your membership tier, points balance and points expiry.
Unused Tim Rewards points that have reached their expiry date cannot be renewed. So don’t forget to redeem your Points before they expire!
Redemption of Points
Please refer to our in-app rewards catalogue for our full list of rewards.
Ensure that you have sufficient points and simply select the reward you would like to redeem from our rewards catalogue.
There is no maximum limit; users can redeem all their points in a single transaction.
No, you may not. Points are not redeemable for cash, cash equivalents or discounts.
Points are redeemable at all participating outlets.
Offers
Yes! You can utilise the birthday voucher during your birthday month.
Allergens information
Yes, our products may contain traces of allergens. Please reach out to our crew members if you have any enquiries.
Tim Hortons® is committed to reducing the risk of allergens present in our kitchens. Our priority is to ensure customers with food allergies and intolerances have accurate information to enable them to make safe choices from our menu. Tim Hortons® kitchens have strict controls in place to reduce the risk of cross-contact such as separate storage areas, utensils and cleaning equipment for products containing allergens. In common with other catering operations, our kitchens are fast-paced and have shared equipment and open environments, therefore we cannot guarantee that any product is entirely free from allergens. Customers with food allergies and intolerances should be aware of this information.